Cardinal Carports' ordering process is simple and straightforward. Whether you are purchasing your building online or you're working with one of our knowledgeable representatives, the process is essentially the same.
Once you have selected the building that you need, a down payment is required to get your order started. For orders under $1500.00, a down payment of 10% is required. For orders that are $1500 or more, a down payment of 12% is required.
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Order Cancellation
There is a $30.00 fee for ALL orders that are cancelled within 5 days of placing your order. You will be refunded the balance of your down payment. After 5 days, your order has been placed into the production process and there will be no refund of your initial down payment. You will not be required to pay any additional fees at this point in the order process. For more information, please read our Order Terms and Conditions.
What Happens After I Place The Order
Once you have placed your order, we will review your order to ensure it is correct and that it can be built to your specifications. We review your order:
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Once the order has been reviewed, it is sent to manufacturing. For most orders over $1000.00, the manufacturer may contact you to ensure that you are ready for installation. This does not mean they are coming out immediately. It simply means that you are placed in line for the delivery. The estimated delivery time starts from the moment you are ready to take delivery. The manufacturer will not place you in line until you ready for installation.
When your order is ready to be installed, you will be contacted by the manufacturer's customer service representative. In most cases, you will be given your scheduled installation date one week in advance. The manufacturer will give you an approximate time of day for delivery, usually morning, mid-day, or afternoon. The manufacturer will not give you an exact time of delivery because in most cases, there are multiple installations scheduled for the installation contractor. By batching multiple installations together, that keeps shipping costs lower, and ultimately your cost lower. Installation contractors can transport up to eight units. Unless your order is $12,000 or more, there are other customers to be served on the contractor's delivery schedule. Factors such as weather, unlevel installation site, and delays in a customer getting to their job site can and may delay the contractor to getting to your installation site in a timely manner. For the majority of installations, they go delay-free. Just be advised that installations can be delayed due to factors that are out of our control. We do everything in our power to ensure your installation is completed in a timely manner but keep in mind that this is construction and there is an occasional delay.
Once the building is installed, you will be required to pay the balance of the order.
Then, you're ready to utilize and enjoy your new building provided by Cardinal Carports!
