- 10 Most Common Questions
- General Questions
- Construction Questions
- Anchoring Questions
- Ordering Questions
10 Most Common Questions
- Q: How long will it take to get my building delivered after I place an order?
- A: Usually 2-4 weeks from the date that you are ready to have your building installed. If your order is received and you are not ready, the 2-4 week window begins when you are ready to take delivery of your building. Do keep in mind that during the summer and early fall, delivery windows may increase based on customer demand. (Remote areas make take longer).
- Q: What are the dimensions of the building, outside to outside?
- A: Our building measurements are Width x Length x Height.
- For Example: An 18’ x 21’ x 6’ building’s base frame size is 18’ x 20’ x 6’. The roof metal overhangs 6” on each end so the bottom base rail frame dimension is one foot shorter than the roof. The width is measured from the outside of the baserail to the other outside of the baserail. Visit our Carport and Garage Installation Guide for more details.
- Q: What size do I need to pour my cement slab?
- A: You should pour your cement exact to width and 1’ shorter than the roof. In Florida, the cement should be ¾” wider than the width and 1’ shorter than the roof. For Example: In all states except Florida, the slab for a 18’ x 21’ x 6’ unit needs to be 18’ x 20’. In Florida, the slab for the same unit needs to be 18’ ¾” x 20’.
- Q: What is the highest side height that I can get?
- A: 14’ is the highest side height that is is offered.
- Q: Does my installation site need to be level?
- A: To insure proper installation, your site must be level. See the Carport and Garage Installation Guide for more details.
- Q: When are the extra 4’ braces required?
- A: 4’ braces are required when the side height is 8’ or taller on all sizes of open carports. They are not required on enclosed buildings but we always recommend them. On certified open carports in all states except Florida, they are included in the price.
- Q: Could you make additions to the building after it’s already installed?
- A: In most cases, yes. There will be a minimum service charge of $50 or more on all return trips. Be advised that:
- We will only add to buildings that we have sold.
- Adding gable ends and walk-in doors on the side wall requires that the unit be at least 7' tall. To add garage doors will require that the unit be at least 1’ taller than the garage door height..
- Q: What types of anchors do you use?
- A: We have four different types of anchors. They are:
- For non-certified ground/asphalt installations, 32” rebar anchors. This is our standard ground anchor for all non-certified units.
- For ground/asphalt installations that are certified, double helix mobile home anchors are used. Those anchors can be used on non-certified ground installations at an additional charge and they are recommended.
- Lag bolts for wood installations. Be advised wood installations cannot be certified.
- Q: What is the widest building that I can get?
- A: We manufacture clear span buildings from 12’ to 40’ wide and other custom buildings up to 68’ wide.
- Q: Does the price for the carport or building include installation?
- A: As long as you are within our normal service area and the installation site is level, yes.
- Q: What is your service area?
- A: Our normal service area includes the states of Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia. Visit our Service Area page for more accurate information.
- Q. What roof styles do you offer and what are the features of each style?
- A. We offer three roof styles. They are:
- Regular style units have rounded corners and are considered the “basic” of carport designs. Acting as a founding product for all other designs, the regular style unit is typically the most economical and affordable product
- Boxed Eave units are designed with an “A” frame roof truss and horizontal roof panels. This modern design has made this style unit one of the most popular available. An upgrade to Boxed Eave style is both stylish and affordable.
- Vertical Roof units are designed with an “A” frame roof truss and vertical roof panels. Hat channel runs the length of the unit to cross brace the roof and provide a mounting point for the roof panels. This design helps to prevent weathering elements such as rain and snow from “standing” on your building. Vertical Roof units come standard with ridge cap and specially designed wider trim that give the product a modern, finished appearance. for more information about our roof styles visit our roofing systems page.
- Q: Can I order a custom sized unit?
- A: Yes. For example you may need a unit that is 23' wide x 24' long. We will make it that size.
- Q: Do color choices add to the cost of my unit?
- A: No, you may choose any of our 13 colors. You may choose one color for the roof, a different color for the trim, a different color for the sides and if a gable end is desired a different color for it at no additional charge. You may also choose to make all of the colors the same on your unit.
- Q: Can I buy a carport or garage and assemble it myself?
- A: Yes, units are available for drop-off only. All materials will be delivered to your location. No assembly instructions are provided. We highly recommend that you have your unit installed by the professional contactors.
- Q: What are certified buildings and why should I purchase one?
- A: Certified buildings are engineered to meet a specific snow and/or wind load. Many areas, particularly in the northeast and along the coastal regions, require that the buildings meet a specific wind or snow load. You should be aware of your area's requirements and purchase a structure that meets the wind and/or snow load requirements for your area. We service a wide territory and since requirements change from area to area. It is your responsibility to know the requirements and to purchase a structure accordingly!
- Q: Do I have to pay sales tax for my purchase?
- A: Federal and state governments are tax exempt. You must pay sales tax unless you reside in a tax-free state or can provide a copy of your agricultural or sales tax exemption.
- Q: What factors may add to the cost of the building?
- A: These are some of the factors that may add to the cost of your building:
- Units installed over an existing structure or over an obstruction.
- Trip charges will apply for installations outside of normal service area and could apply toward outer edges of service area.
- Installation on unlevel site.
- Installation on a non-floating boat dock. We do not install units on floating docks.
- Installation on an elevated retaining wall - fees are assessed on a case-by-case basis.
- Materials that have to be transported by foot over 50 feet to the installation site.
- Q: What is the warranty for the product?
- A: 14 gauge units come with a 30-day limited workmanship warranty. 12 gauge carports come with a 20-year warranty against rust through on the frame, assuming normal care and maintenance and the 30-day limited workmanship warranty. There are no other warranties stated or implied. Additions, modifications, and alterations void all warranties
- Q: What is the gauge and size of the steel frame?
- A: 14 gauge galvanized steel framing measures 2 1/2"x 2 1/2"; 12 gauge galvanized steel framing measures 2 1/4"x 2 1/4".
- Q: What is the difference between 14 and 12 gauge framing?
- A: Both are galvanized steel. However, the wall thickness of the 12 gauge framing is 3 hundredths of an inch thicker.
- Q: What is the gauge of the sheet metal?
- A: 29 gauge sheet metal is standard for most states except Florida. In Florida, 26 gauge sheet metal is used for 150/180 MPH certified units and is standard on all units in Florida. Outside of Florida, customers can upgrade to 26 gauge sheet metal for an additional charge. Contact us for more information.
- Q: How wide are the sheet metal panels?
- A: Panels are 3' (three feet) wide.
- Q: What is the longest unit available?
- A: Units are available in any length.
- Q: Do I need a permit?
- A: You may, depending on your state regulations, local zoning laws, or rural location. Customers are responsible for permits.
- Q: Can the unit be attached to my home/garage/other structure?
- A: No, we will not attach our steel structures to other structures.
- Q: Who installs my carport?
- A: Delivery and installation are provided by independent contractors.
- Q: Do you provide rain gutters?
- A: No, we do not offer rain gutters.
- Q: I have other questions or concerns. How can I talk to someone?
- A: Call our knowledgeable staff at the locations listed on our Contact Us page.
- Q: Do I need to do any site preparation?
- A: Remove anything out of the way that would impede the progress of the installation. Clearly mark the four corners of the carport location and level the site.
- Q: What is the roof pitch on my carport?
- A: For all units, the roof pitch is approximately 3:12.
- Q: Can I have a unit installed on a wood floor or deck?
- A: Yes, for non-certified units only. Additional fees may apply.
- Q: Can you install on a boat dock?
- A: We will only install on a stationary dock. We will not under any circumstances install a carport on a floating boat dock. We must be able to unload the truck and trailer near the boat dock without carrying materials over 50 feet or up/down steps. There must be a 3’ unobstructed access on all sides to the dock.
- Q: What is the clearance from the bottom of the gable to the ground?
A: The clearance is approximately the 3" less than the side height.
- Q: How is my carport anchored to the ground or dirt?
- A: On non-certified units, 32" long rebar anchors are inserted through pre-drilled holes in the base rail. The anchors are driven into the ground with a sledgehammer for a secure hold. On certified units, double helix mobile home anchors are augured into ground and a bolt is inserted through pre-drilled holes in the side of the base-rail. The bolt is secured with a nut. Mobile home anchors are an optional upgrade for non-certified ground installations and they are always recommended.
- Q: How is my carport anchored to my concrete slab?
- A: Holes are drilled into your concrete slab. Wedge anchors are inserted through pre-drilled holes in the base rail of your unit, into the holes in the concrete and fastened for a secure hold.
- Q: How is my unit anchored to asphalt?
- A: For non-certified units, 32" long rebar anchors are inserted through pre-drilled holes in the base rail. A small hole is made in your asphalt and the anchor is driven into the ground with a sledgehammer into the asphalt. For certified units, we must install double helix mobile home anchors that are augured into ground.
- Q: How is my carport anchored to a wood surface?
- A: Lag bolts are inserted through pre-drilled holes in the carport base rails and screwed down into the wood surface for a secure hold.
- Q: What are the financial terms to purchase?
- A: A down payment is made to get your order started. The complete balance is due upon installation. Purchase orders are acceptable with approval.
- Q: What are my payment options?
- A: Visa, Mastercard, American Express, Discover, money order, debit, personal check, business check or PO (purchase order)—with prior approval.
- Q: How do I place an order?
- A: You can order online using our Visual Builder Pro 3D™ application or you can call us to place your order.
- Q: What if I need to change or cancel my order?
- A: You can change or cancel your order with certain restrictions. Please read our Order Terms and Conditions for more information.